FAQ

If you've got a question, we've got an answer! Don't see the answer you're looking for? Email us at pour@wickacandlebar.com

Pouring candles

How late are you open?

Wick is open: 11 AM–7 PM Tue–Sat and 11 AM–5 PM on Sunday.

When can I come in to pour a candle?

Wick is open: 11 AM–7 PM Tue–Sat and 11 AM–5 PM on Sunday.

If you’d like to pour a candle and take it home with you the same day, please plan to visit the store at least two and a half hours before we close (4:30 PM Tue–Sat, 2:30 PM Sun).

If you don't mind picking up your candle another day, you can stop by anytime during regular business hours. There is no rush to pick up your finished candles — we will hold onto them for you!

How long does it take to pour a candle?

The process of selecting scents, choosing a jar, designing a label, and creating your custom-scented candle takes about 45 minutes.

Candles then take at least 90 minutes to cool before they are ready to take home. This is a great time to explore historic San Marco.

Whether you’re looking for dinner, drinks, or boutiques, our Scent Tenders are happy to provide recommendations. You can also visit MySanMarco.com for the latest on what’s happening in historic San Marco.

Is there a cutoff for walk-ins to come in and make a product?

We stop taking walk-ins after 6:15pm (Tuesday - Saturday) and 4:15 pm (Sunday).

We may have to turn walk-ins away at the end of the day if our wait time is too long to seat you in a timely manner.

Do I need to make a reservation?

We allow walk-ins, but you may need a reservation depending on your group size.

For groups of four (4) or more we ask you make a reservation if you would like to be guaranteed to sit together.

How much does it cost to pour a candle?

Pricing is dependent on the size and style of jar that you choose. Prices range from $20-$36 with most options around $25.

If you are paying for a group, you are welcome to pre-select a jar (or jars) based on your budget. For example, our standard 8 oz. jar is just $20, inclusive of the entire Wick experience.

Can I pour a candle into my own jar/container?

We are unable to pour into outside jars or containers. Our jars go through an extensive testing process to ensure they are safe for burning in your home before they are placed on our shelves. Your safety is our number one priority, and we simply can't ensure that your candle will perform safely if poured into a jar that has not been vetted.

We do offer a wide range of options in different sizes and styles, so we’re confident that you’ll find one that speaks to your unique style.

Do you recycle used jars?

We are unable to pour into a used jar or container (even ours) due to potential cracking from previously burned candles. If you have a used jar or container, we will happily recycle!

Bring your previously used Wick jar or container back to the store and we’ll give you a $2 credit towards your purchase. Don’t worry about the jars being in mint condition - we’ve got the tools to recycle them properly.

Groups and Events

How do I book a group?

Please call 904-613-8778 or email pour@wickacandlebar.com to make a reservation.

What is the minimum/maximum size for a group?

We can host groups of up to 15 guests during the week, but we limit our reservation size to groups of 8 on the weekends. We don’t have a group minimum, however, in case you want to come make candles by yourself!

For private events, we can host up to 30 guests.

Do you host private parties?

If you would like to rent our space for a private party or corporate team-building event, please contact us at pour@wickacandlebar.com.

Do you make candles for weddings or other events?

We scent weddings, corporate events, retail spaces, and more! Schedule time with one of our Scent Tenders to create a unique scent that fits your need. Call 904-613-8778 or email pour@wickacandlebar.com for more information.

Website

Can I purchase a custom-scented products on your website?

Thanks for your interest in our products! Yes, you can shop our online store at wickacandlebar.com/shop

General

Do you sell gift cards?

We sure do! Gift cards are available for purchase in-store or on our online store at wickacandlebar.com/shop. You can also purchase a “pour-your-own candle” card packaged with an empty jar in stores, all packaged up pretty for your lucky recipient.

I am raising money for my organization. Will you donate a candle or gift card or offer sponsorship?

What are Wick’s candles made of?

Our candles are made using natural soy wax, pure fragrance oils, and cotton paper wicks for a candle that is long-lasting, clean burning, and true to scent.

Are you able to match the scent of my favorite perfume/lotion/candle?

We don't have scents that directly mimic popular perfumes or other products, but we’re confident that we can find a similar scent or blend of scents that you will love! Our Scent Tenders are happy to help you create a custom scent that is similar to the scent of your favorite product.

My candle isn’t burning the way I think it should. What can I do?

We’re sorry to hear your candle isn’t performing the way you think it should; that’s frustrating! We take a lot of pride in hand-pouring our candles in our store and take many precautions to ensure they are of the highest quality each and every time.

Please reach out to us at pour@wickacandlebar.com or bring the candle back to the store so we can make it right!

FAQ